Return Policy
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer
you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received
it. It must also be in the original packaging.
All merchandise returned to DBEEB must be in the original packaging with all original items
accompanying the merchandise. If the originally packaging is not available, pack your item
securely using a replacement box and proper packaging to ensure the device is well protected. The
return address will vary based on product but will be included in the return label.
To complete your return, we require a receipt or proof of purchase. Please do not send your
purchase back to the manufacturer.
Purchases made during any promotional sale are final and cannot be refunded or returned unless
there is a manufacturer defect.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have
received your returned item. We will also notify you of the approval or rejection of your refund. If
you are approved, then your refund will be processed, and a credit will automatically be applied to
your credit card or original method of payment, within 3 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit
card company, it may take some time before your refund is officially posted. Next contact your
bank. There is often some processing time before a refund is posted. If you’ve done all of this and
you still have not received your refund yet, please contact us at contact@dbeeb.com.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping
costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from
your refund. Depending on where you live, the time it may take for your exchanged product to
reach you, may vary.
Shipping Policy
AT DBEEB, WE STRIVE TO PROVIDE EXCELLENT SERVICE WHICH INCLUDES THE SECURITY OF
SHIPPING YOUR PACKAGES. WE HAVE OPTED TO PROVIDE YOU WITH MULTIPLE OPTIONS
FOR SHIPPING YOUR ORDER THAT PROVIDES TRACKING NUMBERS TO ENSURE THAT YOU
CAN MONITOR YOUR SHIPMENT AS IT TRAVELS TO YOUR DOORSTEP.
—INTERNATIONAL STANDARD SHIPPING—
WE HAVE ELECTED TO USE THE MOST AFFORDABLE SHIPPING PRICES THROUGH PRIORITY
MAIL INTERNATIONAL. IT CAN TAKE UP TO 3-7 BUSINESS DAYS TO PROCESS ORDERS AFTER
THEY ARE RECEIVED. DELIVERY CAN RANGE FROM 15-30 BUSINESS DAYS DEPENDING ON
YOUR PROXIMITY (DOES NOT DELIVER ON SUNDAYS OR HOLIDAYS) AND HAS NO SPECIFIC
GUARANTEED DELIVERY TIME. DUE TO DIFFERING INTERNATIONAL CUSTOMS
PROCESSES, DBEEB CANNOT BE HELD LIABLE FOR ANY PACKAGES SHIPPED VIA THIS METHOD
ONCE IT HAS LEFT OUR WAREHOUSE. SHOULD YOU RUN INTO ANY TRACKING ISSUES. PLEASE CONTACT THE SHIPPING CARRIER IF YOU DID NOT RECEIVE YOUR PACKAGE YOU
MAY FILE A COMPLAINT REPORT WITH THEM DIRECTLY. IN SOME CASES, WE MAY ELECT TO
USE A SHIPPING METHOD WHICH REQUIRES A SIGNATURE UPON RECEIPT, BASED ON THE
TOTAL VALUE OF YOUR ORDER. IF YOU WANT TO ENSURE THAT WE SHIP YOUR
INTERNATIONAL PACKAGE WITH TRACKING CONFIRMATION TO YOUR DOOR, YOU MAY
MAKE A DIRECT REQUEST WITH CUSTOMER SERVICE AT support@dbeeb.com.
HOW CAN I TRACK MY ORDER?
ONCE YOUR ITEM IS SHIPPED, YOU WILL RECEIVE AN EMAIL WITH YOUR TRACKING NUMBER TO MONITOR YOUR SHIPMENT.