Frequently Asked Questions
1. How do I place an order?
- Simply browse our collections and select the items you love. Choose your size, color, and add them to your cart. Once you’re ready, click on the cart icon and proceed to checkout. Fill in your shipping and payment information, and you’re all set!
2. What payment methods do you accept?
- Dbeeb accepts major credit cards (Visa, MasterCard,…), PayPal for a seamless shopping experience.
3. Can I change or cancel my order after placing it?
- Once your order is placed, our team quickly prepares it for shipment. If you need to make changes, please contact us within 24 hours. We’ll do our best to accommodate your request, but please note that orders already processed for shipping cannot be modified or canceled.
4. What are your shipping options and times?
- We offer standard and express shipping across the U.S. Standard shipping typically takes 7-14 days, while express options are available for faster delivery. Orders over $50 qualify for free standard shipping.
5. How can I track my order?
- Once your order ships, you’ll receive a confirmation email with a tracking number. Use it to follow your package’s journey on our “Track My Order” page.
6. What is your return policy?
- We want you to love your purchase! You can return unworn items with original tags within 30 days for a full refund. Visit our Shipping and Return Policy page for complete details.
7. Do you offer exchanges?
- Currently, we don’t offer direct exchanges. To ensure you get your desired item quickly, we recommend returning the unwanted item and placing a new order for the correct size or color.
8. How do I know what size to order?
- Check out our Size Guide for measurements and fit tips to help you find the perfect size. If you’re still unsure, reach out to our support team!
9. Is my personal information secure?
- Absolutely. At Dbeeb, we prioritize your privacy and security. For more information, please refer to our Privacy Policy.
10. How do I contact customer service?
- Our customer support team is here to help! You can reach us at info@dbeeb.com, and we’ll get back to you within 24 hours.